The support team has always been patient with me as i am new to this product! They are very helpful in answering any questions that may arise while using their software or even if you have no idea what your trying/saying but they help anyway!! Their customer service isn't great at times though when its busy sometimes it will take awhile before someone picks up so keep an eye out there during those 'busy' periods.
Try them first because of how well informed everyone was about everything we needed (or didn’t need) within our organization prior too us signing off. !