I like how easy it is to use. It makes managing tours very simple and efficient. The customer service is excellent! They are always quick to respond and have been great at helping me with any issues that I may have had. We have used Samo Tour Agent for several years now. There has not really been anything we dislike about it. The only issue we have is that sometimes when there are a lot of people going through a tour, some of their tours do not get created in time. This is not something they can control though, so this happens sometimes. We are able to get all of our customers booked within a few days of them requesting a quote from us.