Review on Gourmia Multi Mode SmartPot Removable Automatic by Donald Gore

I like to wait a bit before rating a product so I don't rate it good or bad too quickly. This pressure cooker worked well, was easy to clean and I've thoroughly enjoyed it the few times I've used it. Four months later, a piece fell out of the lid, which I later identified as a valve and can be seen in my first photo. This caused the pressure cooker to stop holding the pressure, so the pressure kept increasing, releasing all the water and setting the pot on fire as shown in the second photo. I contacted support because it's under warranty and they said they would replace the valve but not the pot. The reason is that the valve "probably" broke when I washed the lid, so it's out of warranty. Of course I don't submerge the lid in water when washing, I do it gently with a soapy cloth and rinse with a dishwashing spray bottle. After telling them this, their support team kept claiming that the valve fell off during the last wash and that's why my pot was ruined. Although I haven't submerged it or held it under water, you'd think the lid would still hold up to washing and not fall apart. I would not recommend this product because it is clearly poorly made and the customer service is terrible and just plain rude.