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790 Review
60 Karma

Review on Amdocs CES by Ernest Duckett

Revainrating 4 out of 5

Amazing Customer Engagement solution that's simple to learn

The most useful thing about amdoc is its ability for customer engagement, which has helped us have better sales results than our competitors in some cases by just 1%.

img 1 attached to Amdocs CES review by Ernest Duckett

We used it as an interface between IT systems (Salesforce) but we've also integrated other tools like Hubspot/ Marketo etc., so there are no downsides really! I don't think anyone will be disappointed if they try this software out because their implementation team did such amazing work at getting everything up & running quickly without any issues or glitches from scratch - even though my experience was limited only during training sessions since then things ran smooth sailing!! It took me less time learning how use AMDOC compared using SalesForce itself plus all 3rd party applications required were well designed too making integration easy enough for everyone involved :).

Pros
  • Very user friendly great UI
  • Easy to get started with.
  • Great support available 24X7 via phone call / chat
  • Allows you do create custom reports that can help track your ROI easily :)
Cons
  • Limited functionality when trying new features.
  • Can take more effort sometimes due lackluster documentation