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732 Review
61 Karma

Review on PICS ITech Managed IT Services by Matthew Watkins

Revainrating 5 out of 5

Excellent Customer Service & Professional Staff

They are very responsive to our needs, as well as flexible. They're also very cost effective! I can't think of anything that's been a problem for them in regards to their services. We have a small business that requires very specific and complex IT solutions. We found that we were able to find exactly what we needed with them, and they were able to customize the solution to fit our specific needs. I work with the IT services staff at PICS ITech. I have been very pleased with the customer service and the professionalism of the staff.They have exceeded my expectations and they have been a great asset to our company. I have not been disappointed. I would highly recommend PICS ITech. They have helped my company by providing the IT services that we require to be successful. I have been able to concentrate on my job instead of worrying about the IT services.

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Pros
  • The responsiveness is excellent; when there was an issue or question it could usually get resolved within 24 hours if necessary even after normal working day ends early due too heavy traffic volume / etc.Very good support/service from techs who know how things should run without any issues being reported back again (even though some times may take
Cons
  • Some disadvantages