The best thing about this app (other than it's ease of use) was that my customers could access their account online via our website or mobile device without needing to come into work! I wish there were more features such as adding notes/comments etc., but since they are working hard at making improvements in future updates we have no reason not too continue using them during these interim stages. We needed something simple yet robust so everyone can keep up-to date while still being able improve processes when necessary.- Being accessible from anywhere makes life easier for clients who prefer remote services over office visits if required.