Review on 🚗 Allen Sports Deluxe Spare Tire Rack for 2 Bicycles by Gage Lawson

I made the mistake of not reading the one star reviews on this product which in hindsight sounded very similar to my experience. I bought this carrier on purpose because it was an affordable option for my Jeep Wrangler that has a spare tire in the back. I installed it according to the instructions and then checked and rechecked before using. I get a use out of it while just carrying my bike. Next time I added a friend's bike (since it was advertised as being able to carry two bikes). Five minutes after leaving home on the freeway, the rack failed. Luckily I stopped before I went too far and another friend of mine was in the car behind me. The bikes remained attached to the back of my car, although they were dragged a good 50 meters before I could pull to the side of the freeway and stop. Miraculously, the bikes suffered far less damage than they could have been and more importantly no one was hurt and no cars were damaged. At first I thought I didn't check the straps properly. However, upon inspection (as you can see in the photo above) the stitching failed catastrophically at the elastic loop at the end of the strap that attaches to the metal hook that grips the frame. To me this was a material defect in the product and therefore something that should be covered under the manufacturer's warranty, Allen. Unfortunately, while I wrote to their support and explained what happened (including photos), what they said was that it was not subject to their installation regulations. I gave them ample opportunity to fix the problem by simply asking for a refund of the $79.99 I paid for the defective product and didn't even ask for a few hundred dollar refund due to the incident to get the Fixing bikes for me and my friend. with the same answer over and over again. I cannot stress enough my frustration with Allen as a company. Things happen and products sometimes fail. Your product. It's a shame $80 can cost you.