We like that it's compatible with our other software platforms, but we wish there was more of an option for customization when using this product as opposed to having everything in one place (iEclipse). I think it would be nice if you could go through training first before getting access then maybe they can help customize things better or make some changes yourself so its easier to use from day 1 instead waiting until something goes wrong which sometimes happens! It helps integrate lab results into patient files while keeping track of test orders/results along side them allowing us to spend less time managing paper records.