The software is very easy to use, it's user friendly and has all of the features that you would expect from a modern system like this one. I have not had any issues with using the software so far but am happy to say that if there are problems we can resolve them quickly through their support team. We used to be able to track our waste data in paper form but now everything is done online. There was no way to keep an eye on what was going into landfills or incinerators without having to physically go out and check every week. Now we know exactly where each load goes and when it gets there.