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Germany, Berlin
1 Level
720 Review
26 Karma

Review on YITAMOTOR by Don Kishore

Revainrating 1 out of 5

YITAMOTOR: A Customer Experience That Is Very Disappointing

My experience in the automotive industry made me eager to give YITAMOTOR a shot for the exterior accessory requirements I have. My interactions with the business, on the whole, did not leave me feeling particularly satisfied. Their online store has a respectable number of items available for purchase; however, the navigation and search features on the site could use some work. It took me longer than I had anticipated to locate the product I was looking for, and even after I did, the description of the product was unclear and lacked important details. I was dissatisfied to discover, after receiving my purchase, that the product did not correspond to the description that was provided on the website. The running boards were not only poorly made and flimsy, but they also did not suit my vehicle in the correct manner. When I tried to get in touch with customer support, I was met with lengthy wait times and representatives who were unable to assist me. I made an effort to return the product in order to receive a refund; however, the procedure of returning the product was unclear and complicated. It was abundantly obvious that YITAMOTOR does not place a priority on the satisfaction of its customers and does not make it simple for customers to return products that are defective. In summary, my experience with YITAMOTOR was both disheartening and aggravating. As an experienced professional in this field, I would not advise others to do business with this company and would instead suggest that they investigate their other available options for exterior automobile accessories.

img 1 attached to YITAMOTOR review by Don Kishore



Pros
  • Shipping that is both quick and dependable.
Cons
  • Customer service wait periods are excessively long.