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1 Level
1282 Review
53 Karma

Review on 3CX Dialer by Rodney Gonzalez

Revainrating 3 out of 5

VoIP Tools provides a wide range of tools to help the user create a robust call center.

VoipTools has a broad range of tools to help the user create a robust Call Center. The web interface for the software was very slow, and did not load properly. For example, I tried to connect to the web interface via my cell phone. However, the screen would appear frozen, and I could see my IP address and phone number displayed, but no actual information. This happened several times during the testing. They do provide some training material, however it is difficult to find, as there are many different sections/pages within each section of training. Also, they don't make use of any good search engines like Google or Bing. All you get from searching for something specific is results from unrelated sites, such as Wikipedia pages. That doesn't work at all if you want to find specific content.

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Pros
  • VoIP Tools offer a wide array of tools, including voice mail, voicemail management, email, calendaring, scheduling, and much more.
  • Easy to install - no special knowledge required
Cons
  • Training materials can be difficult to locate and find
  • Web interface is very slow and will freeze while loading.