I like how easy it is to use for all my staff in our practice. It's very user friendly for both providers and staff members. The fact that it can be used from anywhere makes it ideal for home offices or remote work. There are not many things I dislike about this product. It is very reliable and has helped us reduce administrative time. I highly recommend using this software. It has really helped me with reducing the amount of paperwork we have to do. We've been able to streamline some processes and also make communication more efficient.