The ability to easily send files in and out of the system is what makes Labstar stand out from the rest. The system is easy to use and the customer service is great. It can be a little confusing at first, but once you get the hang of it, it's easy to use. I have been using Labstar for a little over a year now. Not many problems, but I have had to contact customer service a few times. I think the customer service is great. It's a bit pricey, but if you're looking for a great way to send files in and out of the system, this is it. It has made it much easier to keep inventory and track patient records. I have been able to use it to send files to a lab to ensure the correct impression is being sent to the lab.