I liked that it is very user friendly! It's easy for my staff who are not as tech savvy or computer literate. They can go through an entire module without any issues at all! My clients love this program because they don't have to come in anymore; everything happens from home via their laptops/computers (which helps them stay safer while out of work). The only con about knowledgeq was there were some modules which you would think had more detailed information than what actually came up when viewing each lesson. If your looking into something like this then make sure its right for YOU before making too many decisions. Its great if someone has worked somewhere where safety rules needed changing due to OSHA but still wanted access by employees outside those departments working directly under management so we could get input etc.