I love the ease of being able to communicate and keep everyone on track. The ability to add and view contacts. I dislike the inability of being able to create a sub folder or create multiple tabs within the contact folder itself. I would like the ability to have multiple tabs within a contact folder to easily separate contacts by status. I have no complaints on this software. It works well. It can be used to keep track of emails and phone numbers. It also tracks members and allows me to keep track of those and keep a record of the information. I also use it to track potential members and keep a record of those as well. I use the software to make it easier for me to keep track of emails, phone numbers, and member information. I love that it is easy enough my kids can use as well! It has helped us stay organized with our church's ministries, especially when we have several children involved at once (we are also using this software while planning events!) Sometimes you need more customization or options depending upon your needs - but overall its great!! We've been able help keep track from one day all week so far keeping things straight without having someone else do them for me.