Header banner
Revain logoHome Page
Patrick Nepal photo
1 Level
1287 Review
69 Karma

Review on Atlas.md by Patrick Nepal

Revainrating 4 out of 5

Best patient care experience possible

I love that we have an open line of communication between our office staff and my patients. They can text me anytime during normal business hours if it's not convenient for them to call or come in. Sometimes some texts get lost so sometimes there is uncertainty about what was said but this has improved since implementing the system. If someone isn't responding within 24 hrs., then maybe something happened along the way where their phone died or didn't receive the message. Also, if a person doesn't respond after several attempts, try calling the number again. It will ring, be picked up by voicemail, then eventually go straight into voice mail. This allows us to get back to people much quicker than waiting until the next day when we don't always know when/if they'll check their messages.

img 1 attached to Atlas.md review by Patrick Nepal



Pros
  • It's a much quicker and convenient way for them to get in and get their messages
Cons
  • Sometimes it will ring, sometimes it doesn't