I have been using this product for about 3 years now, it has helped me with all my dog sitter needs! It is very easy to use as well great customer service if you need help at any time during business hours (which are 24/7). There really isn't anything that i dislike so far but there may be better options out their also!! Make sure u know what they do before signing up because sometimes when we ask questions regarding services offered by them our question gets answered differently than how its stated online. Great software overall just make certain everything matches exactly like billing ect..