The support team is very responsive, always willing to help with any questions or concerns we have regarding their product. We are able to easily manage our security policies remotely from anywhere at anytime without having staff members physically check them every day (which can be difficult when traveling). It's not as easy of use for beginners who don't know how it works yet but once they do, its pretty intuitive! I would recommend this program so far because everything has worked flawlessly since installing/using it several months ago now. Have been using CyberDash over 4 years and never had anything go wrong until recently due to COVID 19 pandemic which caused us some downtime during that time period - however all issues were resolved shortly after contacting customer service department via email and phone call respectively for resolution purposes only.