Great product for connecting your prospect list across numerous other 3rd party platforms (iContact amongst others). We had been using LiveChat at an earlier part in this journey but it was not as robust compared against Genai & Chatfuel! Some functions that we found easier working through chat - creating templates via drag/drop or text entry from user experience perspective than having multiple screens open where one has to type out all field names etc.; Creating lists which could be then used by various team members / individuals who each have their own specific filters and rules within those teams i am sure would create efficiencies down stream if they are able!! Could do better here too e g when there's no contact selected yet still allows me move forward into next step rather trying clicking around back n forth between windows!Great service overall though very transparent on cost structure over time so always good option going forwards especially given its early stage startup nature!! The thing I like most about this software are its multiple options for prospecting; there's something that works best in every situation. And the fact that it can be used as an SDR tool or cold calling tool makes me happy! It takes some time getting your head around how everything fits together but once you do - the benefits will surely come along too! As far as my experience goes so far we have been able to generate quite good leads using different tools such as phone calls, email list building etc.