I like that it allows us to be able to communicate in real time between departments, especially within our medical team. We are still trying out some features but overall we have been very pleased so far. It can seem slow at times when there isn't much going through; however this does not happen too often! Also sometimes you might miss something during one session if you don't check back after awhile. This software has helped greatly by providing easy access to any questions or concerns while allowing everyone involved to stay up to date on all changes quickly without having to wait until next week.