I love how it keeps everything in one place, so there's no need to search through tons of files just trying find what you're looking for! It would be great if this program allowed users who are not familiar or comfortable using computers could still use them without any problems (not that they can't do!) but maybe some kind tutorials should pop up more often as well? Maybe create an online user forum where people ask questions/give input about things like account setup etc.? So far we have been very pleased by our experience working out information regarding accounts and billing procedures from beginning-to end within both programs; however, having these documents stored centrally has helped tremendously during audits.
The ability to update contracts at different stages throughout their life cycle was another huge benefit - especially when doing business outside your local jurisdiction for clients in places such as Canada. Having.