I thought I'd buy a brand new drill because it's the same price as Home Depot. It has been 'restored', listed in the fine print in the 'details' section, so technically it's my fault. Why would anyone buy a used item when they can buy a brand new one from the official store? This is clearly a strategy and it has worked for me. Sent it back but had to use it the next day. It's not the end of the world, but the lesson here is don't buy from someone who only has 17 reviews. I think this happens a lot and they have to switch accounts due to negative reviews.