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Portugal, Lisbon
1 Level
714 Review
57 Karma

Review on Alocs by David Romero

Revainrating 1 out of 5

Poorly Made Items and Poor Customer Service at Alocs Outdoor Store

I had great expectations for Alocs Outdoor Store because I love the outdoors so much. But to put it mildly, my interactions with them have been disappointing. Alocs hasn't delivered on its claims in terms of both product quality and customer service. First of all, the Alocs items I bought were of low quality. The hiking boots I got fell apart on the first trek, and the camping stove I bought broke after only a few uses. It's not what you want to be in the wilderness when you're trapped and irritated, and that's what this did to me. Furthermore, I was not impressed with Alocs' customer service. My queries and concerns were not addressed by the staff, who were uninterested in assisting me in finding the appropriate equipment. It was obvious that they cared more about making a quick sale than making sure their clients were satisfied. Alocs' awful return policy only serves to exacerbate the situation. They make it exceedingly challenging to return items and provide very little in the way of replacements for faulty goods. After a sale, it nearly seems as if they don't care about their clients anymore. Finally, I am unable to endorse Alocs Outdoor Store to anyone. They are a waste of time and money due to their subpar customer service and subpar products. Look elsewhere if you want dependable outdoor equipment and top-notch customer service.

Pros
  • An intuitive interface makes online purchasing a breeze.
Cons
  • Returns and exchanges are not always easy to complete.