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United States of America, Eugene
1 Level
61 Review
0 Karma

Review on VIOTEK Reaper RFI25CBA Extreme Gaming Monitor 24.5", 1920X1080P, 144Hz, Adjustable Tilt, Adaptive Sync, Frameless Design, Pivot Function, HD, IPS by Kevin Hunter

Revainrating 1 out of 5

Worst purchase I've ever made

I wish I had researched Viotek and their BBB rating and consumer rating before purchasing this. I will never buy a Viotek product again. The worst customer service I've ever received. Your monitor died after 33 days and when I sent it back it took a few weeks longer than I was told. I agreed, but when they decided to replace the entire unit, I found that even though their warranty only lists parts as "remanufactured", they also supply remanufactured parts, even if it's a full replacement the unit acts. Spending so much money on a brand new device seems wrong. They were rude and dismissive on the phone and never tried to solve my problem or support me as a customer. Learn from my mistake and don't buy from them.

Pros
  • great
Cons
  • Limited size options

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