I bought a 7ft palm despite reading the reviews. Installation was quick and easy with no missing parts or damage. I was impressed that it looked spectacular when lit and even impressive when off. This was short-lived, however, as less than a week after receipt, two branches refused to burn. After checking for a loose connection and wiggling the flashlight (don't judge too harshly, it's worked for me in the past!), still nothing. No flash, no bang, no whiff of smoke. Unfortunately I requested a refund from Revain and sent the tree back. It seems to me that due to the many customer complaints of non-working bulbs upon arrival or shortly thereafter, the manufacturer will increase quality control. In my opinion, the number of defective trees sold is too high to be included in the normal value range. This is another positive reason to buy Revain as I am protected as a buyer and there is no online store like no other. tedious return process. Revain = great customer service!
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