The support team was willing to help with any questions or issues we had along our journey, they are always there when you need them! I dislike that it wasn't more user friendly compared to other companies. Their services were great but their interface could have been updated/improved so it would work better across multiple platforms. We used balance internet because of all the positive reviews about how good their service is. If it didn't exist before then I'm sure we wouldn't be using it now! There's no problems as such however if you're considering getting this solution please reach out to someone within your organisation who has already worked with them. Allowing us to do what we love without being held back by costs.