The app is very user friendly, it makes set up easy for our customers. It's also helpful to have access from anywhere at any time without having to go into an office or call someone in. I don't like that when you are viewing your cameras through the dashboard of the phone/ipad there isn't always enough room to see all of them. Also sometimes there will be two icons next to each other so it can get confusing trying to figure out which icon goes where. Make sure you know how to use this software before purchasing it as setting things up can take some time. If they had a demo option we could've seen what was needed to make setup easier but since no demo it was hard figuring out what to do first. This program has been really great for us! A lot less people are getting stuck with cameras not working.