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Afghanistan, Kabul
1 Level
708 Review
45 Karma

Review on SANZUCO by Nick Kussmaul

Revainrating 1 out of 5

My Unsatisfactory Experience with the Sanzuco Online Store, Including Low-Quality Products and Horrible Customer Service

While I was looking for a dependable source to purchase two-way radios, I came across the Sanzuco internet site, and as an avid outdoorsman and tech enthusiast, I was thrilled to discover it. Unfortunately, my time spent in this store has been marked by nothing except frustration and dissatisfaction at every turn. My two-way radio from Sanzuco, which I purchased from their online store, was of poor quality and did not live up to my expectations in any way. It was poorly made, and it did not have the necessary level of toughness for usage outside. I attempted to get assistance from customer support, but I was given a response that was condescending and unhelpful when I did so. To add insult to injury, the shipping process was both delayed and unreliable, resulting in the product being delivered several weeks beyond the date that was originally anticipated for delivery. The actual website was difficult to navigate, with a convoluted style, and it had material that was several years out of date. In addition, the customer service crew at the Sanzuco online store is slow to respond and provides inadequate assistance. They lack the knowledge required to provide sufficient help and appear to have little interest in resolving issues that have been brought up by customers. In summary, my experience with the Sanzuco online store has been nothing but disheartening throughout the entirety of it. This store is not recommended for anyone who need dependable electronic devices because of the poor quality of the products as well as the unsatisfactory customer service. It is highly recommended that you search elsewhere for the requirements of your technology.

Pros
  • Outstanding assistance provided to customers.
Cons
  • Poor customer service in some cases.