I like how quickly it can be to create an account, set up alerts for my patients/clients etc., as well has being able t o access from anywhere with internet connection! It is very easy-to use once one gets used too its functions (and there are many). The customer service support could have been better at times when we were having issues or questions about our accounts but they always got back right away!! We love this product so far because of all features available within next gate software which allows us ease while managing patient information such appointments reminders billing statements sending out emails notifications via text messages even scheduling surgeries ect..