I finally had the opportunity to open this product today and I was very disappointed. The quality is absolute nonsense. As I inspected each strut, a thin, flat piece of metal fell off the gas spring side of each strut. Every shelf was broken. The racks were packaged well so I suspect the racks were damaged or broken when placed in the plastic bags. That's very disappointing. This is also the first time I have received such an obviously faulty item through Revain so I didn't feel the need to check the product upon receipt.