Review on GetHelp by James Eledge

Easy to set up integration between our tickets (ticketing system) & support requests (support request). The ability for users to update/close their own issues or comments within each other's tickets was great! I dislike that it does not integrate well w/ email clients like outlook as some people are still using those programs instead of gmail etc. Try this product first so you know what works best for your organization before making any final decisions. Getting all incoming emails into one location helps us stay more organized - especially when there are multiple employees working from home at different times throughout the day. We also have better visibility across departments regarding current tasks going through various stages of resolution which makes everyone aware if anything slips thru because someone else got assigned to complete something they were already handling. This has helped eliminate duplicate work being done by two individuals.