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GetHelp Review

4

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Very good

Revainrating 4.5 out of 5  
Rating 
4.5
Customer Service, Help Desk

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Description of GetHelp

Support Your District with an Integrated Help Desk System Managing the use, availability, and health of your district’s assets is a growing responsibility. That’s why we created GetHelp, a web-based help desk tool integrated with TIPWeb-IT asset management software. Technicians can see information related to an asset while resolving the ticket, without having to log in and out of disparate systems.

Reviews

Global ratings 4
  • 5
    2
  • 4
    2
  • 3
    0
  • 2
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  • 1
    0

Type of review

Revainrating 5 out of 5

Great platform, easy setup with ticking and customer service

Easy to set up integration between our tickets (ticketing system) & support requests (support request). The ability for users to update/close their own issues or comments within each other's tickets was great! I dislike that it does not integrate well w/ email clients like outlook as some people are still using those programs instead of gmail etc. Try this product first so you know what works best for your organization before making any final decisions. Getting all incoming emails into one…

Pros
  • User friendly interface
  • Ease in use, even without previous experience with ticketer software.
  • Ability see both open customer service cases AND new ticket submissions via an internal portal; allowing me greater insight about where we need help most urgently
  • Allows staff members who aren't available during normal business hours but can be reached anytime outside regular office hrs
Cons
  • Good but not great

Revainrating 4 out of 5

Great help with keeping your staff organized

I like that it allows you access from any device so no matter where my students are or what they're doing at home/school there's always someone available for support! It does take some time getting used but once its set up correctly everything runs smoothly!! We have had issues recently when trying to do reports which has slowed down our work flow - this could be because other users aren't using their licenses as much anymore (which makes sense considering how easy gethelp was) however if…

Pros
  • I like that it's easy to access and that it's a one on one support system for the school
Cons
  • I would like it to be available on a school's device

Revainrating 5 out of 5

Great platform, easy setup with ticking and customer service

Easy to set up integration between our tickets (ticketing system) & support requests (support request). The ability for users to update/close their own issues or comments within each other's tickets was great! I dislike that it does not integrate well w/ email clients like outlook as some people are still using those programs instead of gmail etc. Try this product first so you know what works best for your organization before making any final decisions. Getting all incoming emails into one…

Pros
  • User friendly interface
  • Ease in use, even without previous experience with ticketer software.
  • Ability see both open customer service cases AND new ticket submissions via an internal portal; allowing me greater insight about where we need help most urgently
  • Allows staff members who aren't available during normal business hours but can be reached anytime outside regular office hrs
Cons
  • Good but not great

Revainrating 4 out of 5

Great help with keeping your staff organized

I like that it allows you access from any device so no matter where my students are or what they're doing at home/school there's always someone available for support! It does take some time getting used but once its set up correctly everything runs smoothly!! We have had issues recently when trying to do reports which has slowed down our work flow - this could be because other users aren't using their licenses as much anymore (which makes sense considering how easy gethelp was) however if…

Pros
  • I like that it's easy to access and that it's a one on one support system for the school
Cons
  • I would like it to be available on a school's device