Review on 🔍 Smart Weigh GEM20- 20g x 0.001 Grams, High Precision Digital Milligram Jewelry Scale with Calibration Weights and Tweezers included - Ideal for Reloading, Jewelry, and Gems by Ashley Wood

Hello, I have bought everything from you in the past and have been happy with the product. However, this device is a lemon. After unpacking, I read the manual. When the scales were switched on for the first time, an error message came up (see screenshot). I assumed they needed to be calibrated so I followed the instructions. However, no change. I don't have a working device. I hope you clear all this up. I am happy to adjust my assessment as soon as we have a satisfactory solution. Thanks and Have a nice day.