I like that it is easy to get set up and use. It was very user friendly for new users. The design of the program can be overwhelming at times. There are so many different things you could do in this software. Sometimes there are too much options out there without giving enough info about each option or what they mean. Also sometimes when something goes wrong it takes forever just to figure out how to fix it. This software has helped our practice greatly by helping us keep track of all of our patients charts as well as their medical records.