It's easy to use, it has all features that I need for my business needs such as lead generation etc., The support is also great! Customer service can be improved but they are working hard at improving their customer experience in general so this should improve over time too :) Great product with excellent user interface which makes life easier when you're trying find out who your target audience actually might like or dislike about what products/services do / don't have available online through social media platforms (Facebook).