The ease of use, especially with new hires who are not familiar with the program. It can be difficult to find things in it if they are not used to it. We have been able to utilize all of our medical staff's EMRs into one system that is easy for them to navigate. It has also allowed us to track patient information easily. I am unable to think of anything we dislike about this product. If you are looking for a user friendly program that will allow your employees to quickly access their patient info, this is the way to go!