I love how easy it is for anyone who has no previous experience with online software, can pick up right away! The ability of creating new groups/communities in one click makes this product so great! So far there have not been any downsides but we are still using our system only two months after launch date at time when other churches switch over from their old systems as well (maybe because they want more features). We wanted something simple yet powerful which could help us organize all staff members easily into different roles like pastoral care team leader or office manager etc.