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Kwesi Delgado photo
Spain
1 Level
726 Review
49 Karma

Review on ๐Ÿ’ก POTEK 5000W Power Inverter with Bluetooth, 4 AC Outlets, 12V DC to 110V AC, and 2 USB Ports for Cars by Kwesi Delgado

Revainrating 3 out of 5

Excellent customer service

5 stars for Potek customer service; I have not had the opportunity to use an inverter, but my experience with this company's customer service has been second to none. I bought this inverter in April and after installing and testing it on my solar RV system everything was fine. I didn't get a chance to drive the van so the unit sat unused until July. Before planning my trip I checked all the systems in the RV and the inverter was alarming for no apparent reason. After troubleshooting and contacting a technician, we realized something was wrong with the inverter. I was very concerned because I had planned a trip a few weeks in advance and figured I would probably have to buy a new inverter and write off "Drip" as a loss to go on the trip as planned. I contacted Potek expecting to have to ship the faulty inverter to fix the problem and so on. No, they immediately sent a new replacement inverter which arrived before my scheduled trip. The exchange didn't cost me anything. Amazing customer service!

Pros
  • Durable surface
Cons
  • Crumpled

Comments (3)

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May 24, 2023
4 yes, 2 units = solid eh. updated review: replacement inverter has same issue
May 03, 2023
The inverter is very nice compared to others that I used
March 21, 2023
Post hurricane Maria winner!!