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Moldova, Chisinau
1 Level
684 Review
32 Karma

Review on Upower by John Duffield

Revainrating 3 out of 5

Beware of Upower Online Store: Subpar Items and Terrible Customer Support

I just had the unfortunate experience of buying automobile components from Upower's internet site, and I can honestly say that it was a nightmare. I strongly advise avoiding doing business with this company due to the subpar items and poor customer service. The new parts I got from Upower were, to start with, of shockingly low quality. The emissions control system was utterly ineffective, and the exhaust system was rusty and appeared to have been used previously. Not only were these items a waste of money, but they also posed a threat to my safety and the safety of other drivers. In addition, when I contacted Upower's customer service department to report these problems, they were unresponsive and disrespectful. They made no effort to address the issue that their goods were subpar and instead blamed me for not inspecting the items before buying them. An organization that purports to value its consumers cannot act in this manner. In addition to having terrible customer service and subpar merchandise, Upower's online store had numerous technological problems. I frequently lost my progress and had to start over during the checkout procedure because it was complicated and time-consuming. It was a frustrating encounter that only served to add to my increasing list of complaints about this business. In conclusion, I strongly advise anyone thinking about purchasing something from the Upower online store to go elsewhere. Poor customer service, subpar merchandise, and technical difficulties make for a frustrating and dangerous buying experience. Despite their seeming good reputation in the automotive business, beware. Avoid Upower at all costs to save yourself the hassle.

Pros
  • Website has a wide variety of items that is simple to use.
Cons
  • lengthy shipping times