After only 2 uses the strap that sticks to the collar broke! My dog, only 11 pounds, was comfortable and relaxed in the chair, didn't pull. This left him defenseless and put himself in a very dangerous situation for both him and the driver of the car. This is a manufacturing defect. After being contacted by the seller regarding this post, he offered to refund our purchase and assured us that the quality is improving. Let's hope for the best. Good customer service I have to say!
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