I like that it's easy to use. The program is very user friendly. It's intuitive and easy to navigate. It's also pretty quick to load. I dislike that it's not as robust as other programs out there. You can't customize certain things. Sometimes you have to go into a different tab in order for it to be able to do something else. There are some things that you would think would be simple but aren't. For example, if you want to create a new patient, you have to go to a different tab. It's hard to find what you're looking for sometimes. I'm using this program to help with my billing department. It makes it easier to keep track of our clients' files.