I like that they are able of tracking everything in one place! It is very beneficial for my business because when there's an issue with any procedure or claim it can be easily seen where its happening so we know what needs attention rather than looking at multiple emails trying figure out whats going wrong!! The system also allows me access from home as well which has helped tremendously since i have been working remotely recently due too COVID-19 concerns.
Very helpful tool overall but some features could use improvement such as how easy/hard it would actually require someone who knows coding etc..to get around certain things if you don't already understand c++ programming language (some modules).