The ease of tracking our assets is my favorite feature! I love that we are able use this system in many different locations across campus without having specific software installed at each location (ie not requiring multiple licenses).
It takes some time getting used too but once you get into using all aspects its pretty easy!! We have been very pleased with how well they've helped us keep up-to date information about what has happened between when an issue was first reported/initiated through until now as far back if needed by user request.