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772 Review
47 Karma

Review on AzureDesk by Donnell Cursed

Revainrating 5 out of 5

Great for anyone who needs team management

It allows me as the IT admin or support person to see everything a client sees, it also keeps track of when tickets are opened/closed by users so we know how busy they have been, which helps us gauge our workloads etc. I like this because there's nothing better than knowing what you're working through currently! Some people may find it overwhelming but overall its good if you need something easy to use once set up properly. Its great having one place where everyone knows whats going on - from clients to employees to managers.

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Pros
  • Customer service
  • Great at keeping tabs for customers' questions in progress
  • Informative dashboard with real time stats.
  • Easy user interface; even an idiot could figure out quickly
Cons
  • Some problems