Header banner
Revain logoHome Page
Damian Grotting photo
Dominica, Roseau
1 Level
703 Review
37 Karma

Review on Salzmann by Damian Grotting

Revainrating 3 out of 5

A Disappointing Experience with Low-Quality Products and Terrible Customer Service from Salzmann

The most recent interaction I had with Salzmann was quite disheartening, and as a result, I do not feel comfortable recommending their online business to anybody else. This firm has left me feeling disheartened due to the low-quality products as well as the bad customer service that they provide. The personal protective equipment that I bought from Salzmann was of poor quality and did not provide the level of defense that was required of it. In addition, the tools I was given were of a low grade, and they were useless after only a few applications. When I finally got around to using the products, I found that they did not live up to my expectations, which left me feeling angry and let down. To make matters even more frustrating, the customer support that Salzmann provided to me was below average. After getting in touch with them to voice my issues and make a request for a refund, I was received with responses that were useless and condescending. After a few weeks of back-and-forth contact, I was eventually able to secure a partial refund for the goods that were damaged; however, this process took much longer than expected. In general, my time spent with Salzmann was not very satisfying. This is not an internet retailer that I would suggest to others because the products are of poor quality and the customer service is unsatisfactory. It is simply not worth the money. Those who are looking for tools and items for home remodeling can choose from among a large number of different trustworthy options available.

Pros
  • Adaptive client services
Cons
  • Navigating returns and refunds can be challenging.