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Sweden, Stockholm
1 Level
728 Review
55 Karma

Review on AutoFeel by Tom Plowman

Revainrating 1 out of 5

AutoFeel Does Not Live Up to Their Promise of Providing Outstanding Customer Service.

My previous shopping experiences with online retailers have been positive, so I was eager to give AutoFeel a shot for my most recent automobile requirements. My experience, unfortunately, was not even close to being satisfactory. Although the website offered a wide variety of products at reasonable prices, the collection of goods offered was not as extensive as was advertised. In addition, when I had questions about the products, the team providing customer support appeared to lack experience and was unable to provide recommendations that were helpful. My order did not appear on time, and when it did, the products' quality did not live up to my expectations. The delivery of my order was delayed. To make a bad situation even worse, the procedure for returning the item was excessively difficult and time-consuming. In general, I was dissatisfied with AutoFeel's lack of commitment to their consumers, and as a result, I will not be returning to them for any future business.

Pros
  • Website that is pleasant to users and simple to navigate
Cons
  • Products' quality may fall short of requirements.