First, the bad - When I received this cover, the vendor of it was selling it as new. When it arrived, it was obvious that the part had been opened by a customer, returned, and then shipped to me. The nuts and bolts were in zip-loc baggies, and other parts were randomly strewn about the box. So, i took a careful inventory of the parts i had, and started assembling the cover. The parts were all there, but, one of the rails had a small tab that was broken, which made the cover pretty much unusable. I was a pretty sad camper that evening!So, I sent an email to BAK about it. Keep in mind this was a Friday evening, and I figured that at BEST I'd maybe hear from them sometime the next week. I kid you not - Within an hour i had a response, and was assured that the replacement parts were on their way! A few days later for fedex to ship the new parts to my door, and i was a happy clam with a newly installed cover. I've never seen service so quick.As for the installed cover It's about what I had expected. The aluminum cover flexes just a little bit with a little load on - A bag of groceries, case of beer, etc, will flex the part a little if you put it in the middle of the cover. Still, the ability of it to stand up to snow better, and the added security of the aluminum slats make the part well worth it over a soft cover in my opinion.Bottom line -The cover, especially the rails seem susceptible to shipping damage. BAK however, is very good about getting replacement parts if needed. Otherwise, the part is about what you'd expect - a stiffer, more secure, rolling tonneau cover.Lastly, a suggestion for BAK -In the future, you may want to put the spring return tabs and springs into a separate place than on the rail assemblies - Even in the replacement parts, I had one the tabs slightly bent. Considering that on the first pair, one was broken entirely, this seems to be a regular problem. I'd recommend that you put them in a separate bag instead of on the rail itself. Using a screwdriver to attach the tabs at home rather than have them bent in shipping would have saved people a lot of headache in my case. (And possibly the guy before me that had the cover too!)
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