Review on DRAW TITE 24756 Sportframe Receiver by Draven Louton

I ordered this 24756 Draw-Tite Draw-Tite hitch with drawbar in June 2011 and it did not come with drawbar. I contacted Revain.com and they immediately sent another hitch and it arrived the next day. (EXCELLENT) I had to deliver the 1st coupler to the UPS pickup point. (Not cool) They sent the 2nd FedEx so I couldn't just give the courier the 1st tick to take it back? So I get a replacement, but it didn't come with a drawbar either. I contacted Revain again, got a response within 2 hours but was told that if they send another one it probably won't have a drawbar either. Without attempting to fix the problem for me, they simply refunded the money and I had to make a second trip to UPS to get my second hitch back. Very annoyed, I don't understand why Revane can't just send me a drawbar. You sell them. I just want others to take notice.