Review on Zammad by Matt Ellis

The ease to use as well as having access from anywhere at anytime makes this tool very useful across our organization. It's easy for employees who are not familiar with ticketing systems or troubleshooting issues themselves to resolve tickets within minutes instead of hours or days! I wish they had more options when it came time to create new features that could be used by other departments/companies out there. We have been using zammpilot since we started working together 5 years ago now so i would say its pretty reliable but sometimes things do go down which can make us lose some work done over night due to server crashes etc. This has never happened before though so maybe thats just me being paranoid haha. Help desk service department where we provide support services to customers regarding their product purchases. The most important thing about zamnd (which I like) - it's very easy to use for employees with basic IT skills as well! It has many integrations that are useful not only internally but also externally through APIs or Zapier tools which allows me do more than just solve internal problems using this tool alone-it can be used from outside too :) There isn't anything really bad so far when working within our team; however there could always improve some features here &amp.