The user interface was very simple to use even for users who are not IT professionals or have little experience with software such as this one.
There were some minor glitches within our system that they did nothing about quickly at all (we're talking in days) - but when we brought it up again weeks later after being assured by multiple employees there would be no problem solving them I felt like what happened before wasn't really an issue anymore because their promises had been broken so many times already! We needed help from someone experienced enough where if something goes wrong then you can fix everything easily without having too much trouble yourself. So far every major glitch has gotten fixed pretty fast which makes me feel comfortable using this service now since everyone else says how great these guys work hard everyday trying to make things better than ever.